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  • Tufts IT Managers Wiki - Sharing of documentation such as PDRFs for IT positions. (Owner: Kevin Murphy)
  • HDI - The leading professional association and certification body for technical service and support professionals. 
  • Educause - A nonprofit association and the foremost community of It leaders and professionals committed to advancing higher education.
  • NERCOMP - NERCOMP's mission is to enhance the communication and dissemination of information related to the use of computers, networks and information technology in education, academic research and educational administration throughout the Northeastern United States.  NERCOMP is an associate of EDUCAUSE. Tufts University is a member of NERCOMP allowing all employees discounted rates on events run or sponsored by the organization.
  • ITIL - The most widely adopted approach for IT Services Management in the world.  It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business.
  • Kenexa 2X Recruit - Tufts Recruiting System - This is where you need to submit your PDRF (Position Description Requisition Forms) and this is where you get applicant resumes delivered. '
  • Tufts Marketplace - An online Tufts ordering system that allows the ordering of products without the need for a Tufts Credit Card or IDR.  The following IT vendors are available (Dell, Gov Connection, CDW-G, Apple, Staples)
  • Gartner Research - Gartner is a research advisory firm, whose papers are now accessible to all Tufts faculty, staff and students. 
  • Tufts ACD (Automated Call Distribution System) - In use for most Support Centers that take phone calls. 
  • Infoboard - Outages notification web site, includes RSS feeds for Boston and Medford, and an associated e-list.
  • SAT Group Wiki and e-list 
  • FSP Group e-list.
  • Qualtrics - Survey Tool
  • HDI CSI - Support Center specific Survey Tool, with industry-wide published metrics.
  • TechConnect - ITSM Tool
  • itSMF International - The IT Service Management Forum
  • Identity Finder
  • LANDesk
  • Officescan
  • McAfee Encryption
  • E-Reg - Restricted to on-campus only.
  • Tufts Tools
  • Spark