The HDI Customer Satisfaction Index is a web-based customer satisfaction surveying service, providing an efficient and affordable way for you to understand your customers' satisfaction.
OIT, TTS, and HHSL-ITS have a current subscription to the service.
For more information about the service, please visit https://www.thinkhdi-csi.com
TechConnect is configured to send data via e-mail to HDI CSI.
HDI CSI can be configured to send a survey to any percentage of Incidents/Requests. Currently the recommended setting is 30% of all tickets at random. There is also a setting that prevents one person from getting more than one survey every 30 days.
The data currently being sent is listed below.