If an encrypted computer is not booting properly or you cannot get past pre-boot authentication, you may need to use the DETech CD to remove disk encryption.
If the computer can boot into Windows, use the following process to disable/remove drive encryption: Disabling McAfee Drive Encryption
- Tag the computer in ePO Console with the Remove_MDE tag.
- Find the computer under System Tree
- "Action" tab at the bottom>Tag>Apply Tag>Remote_MDE>Ok
- Burn the following iso to a CD: \\titan\software$\FSP\Disk Encryption\DETech71.iso
- Boot from the CD
Under Authentication, select Token. Authenticate using your UTLN and encryption password (usually the same as your Tufts password)
If Token authentication fails you must authenticate using a recovery File.
To obtain the recovery file, in ePO Console, select the system you are trying to Decrypt under System Tree
Actions> Drive Encryption> Export Recovery File Information, OK (If you don't have option for Drive Encryption, your account does not have privileges to export recovery keys. Please contact firstname.lastname@example.org).
Place exported XML file on a USB memory stick. Authenticate using this file (under Authentication select File, and browse to XML).
- Authorize using the Code of the Day. Run the following .exe to retrieve the code of the day: \\titan\software$\FSP\Disk Encryption\EETechCode.exe
- Click Remove DE